Should I Invest in Outsourced Dental Billing Services?

Unfortunately, running a successful dental practice isn’t just about providing great dentistry. Many moving parts require skill and experience for the dental practice to be successful. Dental billing processes are one of the most important parts. Dental insurance claims and codes are more complex than ever, making specialized dental billing expertise more and more of a necessity. Did you know that, except for dentistry and dental hygiene procedures, most of the skill-based tasks mentioned above can be outsourced? So, ask yourself: Should I invest in outsourced dental billing services?

What are the most commonly outsourced services in a dental practice?

Many dental practice revenue cycle management responsibilities are typically outsourced to alleviate unnecessary stress from the practice owner and in-house team — freeing up time and preventing employee burnout. Here are some of the most commonly outsourced services:

• • Lab work
• • Payroll & Accounting
• •IT
• • Equipment maintenance
• • Legal
• • Employment agreements & HR management

How many of these skill-based tasks do you outsource? If you outsource these responsibilities to alleviate dental practice stress, why is the #1 time-consuming task in the office still being handled in-house? 

With nearly 65% of dental practices participating with dental insurance — due to 59% of the adult population in the United States utilizing dental insurance — dental billing is a crucial component in a dental practice’s revenue cycle management. Annually, most dental practices lose an average of 9% of collectible revenue to missed dental billing processes. This can add up quickly and is the #1 reason to invest in outsourced dental billing services.

Why should I invest in outsourced dental billing services?

There is so much on dental administrators’ plates on any given day in the dental office — scheduling, treatment planning, marketing, cross-training, etc. — that it is no surprise that 70% of dental practices are not fully collecting what they are owed on insurance claims due to missed dental billing processes. Investing in outsourced dental billing services can save time, reduce costly dental claim errors, and increase revenue for your dental practice.

Let’s take a closer look.

Increased dental practice revenue

Investing in outsourced dental billing services, with a trusted dental billing company or platform, can result in increased revenue for your dental practice. Having dedicated specialists to streamline your dental billing processes means faster legitimate reimbursement. Sounds great, right? It gets better! Keep reading for more benefits.

Outsourced dental billing services save time

Dental administrative teams spend too many unnecessary hours trying to work out convoluted dental billing processes. With the average insurance hold time at 52 minutes per claim, dental administrators spend exuberant amounts of time on the phone. Dental billing is a time-consuming task that takes away from the core responsibilities of your practice and can negatively affect your patient experience. Free up your staff’s time to focus on patient care and other important tasks by investing in outsourced dental billing services. This can lead to a more efficient and productive practice.

Reduced errors and cost savings

Dental billing errors can lead to delayed payments or denials which can be frustrating for your practice and your patients. Investing in outsourced dental billing services can reduce these errors; resulting in improved patient experience, less staff frustration, and even cost savings! Because many outsourced dental billing companies or platforms have multiple revenue cycle management options, you can invest in what you need and allow your in-office staff to optimize their roles in the dental practice.

The nation’s leading outsourced dental billing platform

eAssist Dental Solutions is the nation’s leading platform for outsourced dental billing services and is endorsed by the California Dental Association. We have the largest platform of remote dental billing specialists who know the dental billing processes forward, backward, and upside down. This means increased revenue, more time for patient care, more productive phone time, and no more revenue cycle management disruptions. Email [email protected], call (844) 327-7478, or click here to schedule a free consultation. 

Dr. James V. Anderson

CEO & Co-Founder, eAssist

Dr. James Anderson is a practicing dentist and the CEO and Co-Founder of eAssist Dental Solutions, the nation’s leading platform for dental billing. A serial entrepreneur, Dr. Anderson has built multiple successful ventures, including eAssist and nine dental practices in Utah, all driven by his mission to help dentists, their teams, and their patients achieve peace of mind. He co-founded eAssist in 2011 to give dental practice owners the ability to fully outsource their billing departments—a vision that now serves over 2,400 practices nationwide. Under his leadership, the company has formed strategic partnerships with the California Dental Association and Henry Schein, and earned a spot on the Inc. 5000 list for nine consecutive years. In 2020, Dr. Anderson was recognized as Entrepreneur of the Year by Business View Magazine and ranked among the top entrepreneurs in the country by Entrepreneur Magazine. He holds a B.S. in Finance from Brigham Young University, a D.M.D. from Oregon Health & Science University, and completed the three-year O.P.M. program at Harvard Business School. He also serves as Chairman of the Dental MBA Advisory Board at Roseman Dental School.