About Sophia Dunkley
Sophia Dunkley is a transformative dental practice coach and consultant known for helping teams elevate performance, strengthen patient relationships, and improve case acceptance. With more than 25 years of experience in dentistry, she is a trusted advisor to practices seeking to align clinical excellence with operational success and sustainable growth.
As The Practice Navigator, Sophia guides dentists and teams from overwhelm to optimization through customized strategies focused on case acceptance, team alignment, and profitability. Her background in management, treatment coordination, and dental implant arch sales coaching shapes her relational approach to patient communication — what she calls “turning strangers into friends.” This human-centered model helps practices increase treatment acceptance while building lasting patient trust.
A sought-after national speaker, Sophia inspires dental teams to adopt emotionally intelligent leadership and communication strategies that create stronger cultures and better outcomes. She is a certified coach and Energy Leadership Index (ELI 360) practitioner, helping leaders increase emotional awareness, improve team dynamics, and foster high-performing environments.
Sophia’s areas of expertise include:
- Case acceptance and treatment presentation
- Financial processes and patient collections
- Scheduling and recall systems
- Staff acquisition and retention
- Leadership development, and operational efficiency
She supports general and specialty practices — from solo owners to growing organizations including pediatrics — empowering dental professionals to lead with clarity, confidence, and purpose.
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